Last Updated: October 2024

Your privacy is important.​

​Natural Velocity Pty. Ltd. (ACN 677 730 175) and our related bodies corporate and subsidiaries, (collectively Natural Velocity, we, us or our) are committed to providing quality products and services to our clients and this policy outlines our ongoing obligations to them in respect of how we manage Personal Information. Privacy is vital to the manner in which we conduct our business and providing valuable products and services to our clients. Therefore, Natural Velocity is committed to complying with Data Protection Laws.   

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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

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This Natural Velocity Privacy Policy outlines how Natural Velocity obtains, uses and manages Personal Information and Personal Data that it has received or collected by conducting its business activities.

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What is Personal Information/Personal Data?

Personal information and personal data is information or an opinion that identifies or may reasonably identify an individual, irrespective whether or not the information or opinion is true and irrespective of how it is recorded or documented (Personal Information or Personal Data).

 

The term Personal Information is used throughout this policy which also can be interchangeably referred to as Personal Data because these terms are used in applicable Data Protection Laws.

 

Data Protection Laws are the laws that relate and govern the collection, use, disclosure, storage, security, and disposal of Personal Information/Personal Data in Australia and includes the Privacy Act 1988 (Cth) which contains the Australian Privacy Principles (APPs).  

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How is Personal Information collected?

1. We collect Personal Information as part of operating our business and is obtained whether you are dealing directly with Natural Velocity, whether you are using the Natural Velocity Ecosystem to consume our products and services, or purchase/licence any third-party AI and Cyber applications or whether it is obtained from a third party. Dealing directly with Natural Velocity:

   • We may collect Personal Information directly from individuals dealing with Natural Velocity or while providing our products and services, and from our Natural Velocity Ecosystem and other online platforms including using cookies (webserver generated data files sent and stored on your device’s web browser).
      

2. We may also collect individual Personal Information from publicly available sources, such as websites, social media and registers.

   • When you (as our customer or their authorised employees, representatives or contractors) use the Natural Velocity Ecosystem to either consume our products and services or purchase/licence any third-party AI and Cyber applications; we may receive, access and handle your Personal Information. If you disclose any Personal Data relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
      

3. Third party supplied Personal Information.

   • In some circumstances we may be provided with Personal Information from third parties. While the disclosure of Personal Information by third parties remains governed by your relationship with that third party (including their privacy policy), once we receive access to the Personal Information provided by such third parties, it will be governed by this Natural Velocity Privacy Policy. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
      

   • Note: When Natural Velocity customers interact with the Natural Velocity Ecosystem to either purchase or licence any third-party AI and Cyber applications, then the owner of that particular AI and Cyber application’s privacy policy will govern such usage not this Natural Velocity Privacy Policy. It is your responsibility to review such AI and Cyber application privacy policies. However, this Natural Velocity Privacy Policy will apply to customers who consume Natural Velocity provided products and services.

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What Personal Information do we collect?

We collect the following types of Personal Information:

• Identity and contact details such as individuals’ full name, address including email address, date of birth, telephone numbers etc..

• employment details such as employment history and experience, company, position, education and professional qualifications and interests

• when customers make purchases from Natural Velocity we collect payment details such as bank account details etc…

• when you or customers communicate or interact with Natural Velocity using information technology tools/devices including smart phones, live-chat, social media platforms and emails we may collect online reviews, comments, opinions, feedback etc…  as well as location data, IP addresses, URLs, search history, cookie and other related information.  

 

We do not collect, use or store sensitive information (such as individual’s racial or ethnic origin, political opinions or associations, religious beliefs, criminal records nor health information).

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Purposes for holding, using and disclosing Personal Information /Personal Data

Natural Velocity collects, uses and disclosures Personal Information for a variety of reasons but only to operate and manage our business activities. The purposes may include the following:
 

• Provision of the Natural Velocity Ecosystem that includes the Natural Velocity produced products and services and the products and services of our partners or third parties, to our customers.

• Improvement and optimisation of the Natural Velocity Ecosystem and the products and services that it provides to our customers. In the case where our customers provide access to their data (which may contain individual Personal Information of customer employees, representatives, contractors or third parties) while using the Natural Velocity Ecosystem products or services, we will only use such customer data where the customer permits us to do so in our contract with them.

• Compliance with any legal obligations that we have in respect of Personal Information and Personal Data contained in Data Protection Laws.  

• Client communication with our customers about the products and services contained in our Natural Velocity Ecosystem, that may be of interest to them, their employees, representatives, contractors or third parties.

• Provision of marketing information including advertising about or related to the products and services hosted on the Natural Velocity Ecosystem, that we believe may be of interest to our customers, their employees, representatives, contractor or third parties.

•  Recruiting processes and procedures and for internal research, product development, marketing and other internal administrative purposes.

 

We may also disclose Personal Information and Personal Data to:
 

• Our related bodies corporate and subsidiaries and,

• Third party service providers who help us make the Natural Velocity Ecosystem and its contents available to our customers and/or assist with supplementary Web services, technologies, analytics tools etc… in order to better understand usage, functionality and the targeted audience of the Natural Velocity Ecosystem.         

We will use the Personal Information we collect from you for the purposes listed above, and for secondary purposes that are related to the primary purposes for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or any other purposes you have consented to.  

Our disclosure of Personal Information to the above mentioned third parties is governed by this Natural Velocity Privacy Policy. However, such third party’s use, storage, disclosure, security and disposing of your Personal Information will be governed by their privacy policy. It is your responsibility to review such third-party privacy policies.

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Maintaining the Quality of your Personal Information

We will use all reasonable means to ensure that the Personal Information we hold is accurate and up to date. You may seek to update the Personal Information held by us if you believe that it is not accurate or up to date by contacting us at any time at the below noted contact email address. You can also ask us to delete your Personal Information.
 

You have the right to access any Personal Information we hold about you. In order to protect your Personal Information, we may require identification from you before releasing the requested information. If we provide you with copies of the requested information, as permitted by law, we may charge you an administrative fee to recover costs of providing you with the requested information.
 

Retention and Management of Personal Information

Our staff are required to respect the confidentiality of Personal Information and the privacy of individuals.
 

Collected Personal Information is securely stored using best practice security protocols to protect it from misuse, loss and from unauthorised access, modification or disclosure. Personal Information is held only for as long as it is required to fulfill the purpose for which it was collected and in accordance with our legal and business requirements. Personal Information that is no longer required to be kept will be destroyed or permanently de-identified.

 

We have an Information Security Policy which requires protection of confidential information including Personal Information, which we hold.

 

The Information Security Policy amongst other requirements, specifies that:

• Confidential information only be accessible to persons who have a genuine need to access the confidential information;

• Access to the confidential information requires login using a unique ID and password

• Confidentiality obligations are reinforced to those who have access; and

• Confidential information must not be stored on portable storage devices (including CDs, DVDs, tapes, disk drives, USB and other removable media) without encryption.

 

When you use our website, having cookies enabled allows us to maintain the continuity of your browsing session and remember your details when you return. We may also collect information about your IP address.

  

Disclosing Personal Information overseas   

We will not disclose Personal Information about an individual outside Australia without:

• obtaining the consent from you; or

• otherwise complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) or other Data Protection Laws.

 

Privacy Policy Enquiries and Complaints 

If you have any queries about our Privacy Policy, please contact us at:

 

Address: Level 1 Star Crescent, Tenancy F01 432-446 Docklands Drive, Docklands Victoria 3008

Telephone: 1300 062 513

Email info@Naturalvelocity.ai

 

Please contact us at the above address if you have a privacy complaint or consider a breach of any applicable Data Protection Laws has occurred. We will respond and attempt to resolve your complaint as soon as we can, and in any case within 30 days. If you are not satisfied with our response to your complaint, then you may direct your concerns to The Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone 1300 363 992.

 

Changes to our Privacy Policy

We regularly review and update this Privacy Policy to account for changes to the evolving legal environment, social expectations of technology, and our operations and practices. You should review this policy often, to make sure that you are aware that we have not changed how we collect, store, hold and use Personal Information. The date this policy was last updated is noted at the start of this policy document.  

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